Shipping policy
Shipping Policy
Last updated: October 26, 2026
Quick Summary
| Topic | Details |
|---|---|
| Shipping coverage | Contiguous United States (Lower 48) only |
| Order processing time | Within 24 hours on business days |
| Shipped within | 48 hours of order placement (in-stock items) |
| Standard delivery | 5 to 7 business days after shipment |
| Built-to-order lead time | 4 to 6 weeks before shipment |
| Shipping rates | Flat rate based on total order weight: $79 parcel (up to 150 lb); $399, $549 or $699 LTL freight (150 to 2,000 lb). Free on Grandio Greenhouses and Redline Systems products. |
| Carriers | UPS, FedEx, FedEx Freight, and other LTL carriers |
| Tracking | Tracking number emailed once your order ships |
Shipping Coverage
Farm Suppliez ships to the contiguous United States (Lower 48) only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, PO boxes, or international destinations.
Shipping Rates
Shipping is a flat rate based on the total weight of the items in your order. The rate is the same for every address in the Lower 48 and is shown at checkout before you complete your purchase.
| Total order weight | Shipping method | Rate |
|---|---|---|
| Up to 150 lb | Parcel (UPS or FedEx) | $79 |
| 150 to 500 lb | LTL freight, curbside delivery | $399 |
| 500 to 1,000 lb | LTL freight, curbside delivery | $549 |
| 1,000 to 2,000 lb | LTL freight, curbside delivery | $699 |
| Over 2,000 lb | LTL freight | Quoted individually. Please contact us for a freight quote before ordering. |
Free shipping: all Grandio Greenhouses and Redline Systems products ship free to the Lower 48, also when ordered together with other products. In a mixed order, the flat rate above applies only to the weight of the other items.
There are no hidden fees added after checkout.
Order Processing Time
Orders for in-stock items are processed within 24 hours on business days (Monday through Friday, excluding U.S. federal holidays). In-stock orders are handed to the carrier within 48 hours of order placement.
Orders placed on weekends or holidays are processed on the next business day.
Transit Times
Once your order ships, standard delivery takes 5 to 7 business days for most destinations in the Lower 48. Transit times vary slightly by carrier, product size, and destination. The estimated delivery window for your specific order will be shown at checkout and on your shipment confirmation email.
Built-to-Order Items
Some products on our store are built to order. The standard production lead time for built-to-order items is 4 to 6 weeks before the item ships. If production is expected to take longer than 6 weeks for any reason, Farm Suppliez will contact you directly with an updated timeline.
Built-to-order items are clearly marked on the product page. Once production has started, built-to-order items cannot be canceled (see our Refund & Return Policy).
Shipping Methods
The shipping method for your order is determined by its total weight, and is shown at checkout:
- Parcel (UPS or FedEx Ground): orders up to 150 lb, such as parts, accessories, and smaller equipment.
- LTL freight: orders over 150 lb, such as large equipment, attachments, and oversized items.
LTL Freight Deliveries
Large items are shipped via LTL (Less Than Truckload) freight. For freight deliveries, please be aware of the following:
- The carrier will contact you by phone to schedule a delivery appointment. Please respond promptly to avoid storage fees.
- Standard freight delivery is curbside or end-of-driveway only. The driver is not required to bring the item onto your property. You will need equipment (such as a tractor, skid steer, or forklift) or help to unload the item from the truck.
- Delivery to residential and farm addresses and the delivery appointment are included in the flat rate at no extra cost.
- Liftgate service (the truck lowers the item to the ground) is available on request. If you need a liftgate, please contact us before ordering and we will quote the cost. Liftgate service is only added if you request it.
Freight Inspection (Important)
You must inspect every freight shipment before signing the delivery receipt (Bill of Lading). If the packaging shows any damage:
- Note the damage in writing on the delivery receipt before signing.
- Take clear photos of the damaged packaging and the item if possible.
- Contact Farm Suppliez within 48 hours at sales@farmsuppliez.com or +1 (307) 417-6686.
If you sign the delivery receipt as “clear” without noting damage, the carrier will not honor a freight claim and we may not be able to replace or refund the item. This is a carrier requirement, not a Farm Suppliez policy.
Damaged Parcel Shipments
If a parcel shipment arrives damaged, please contact us within 7 days of delivery with photos of the damage and packaging. We will arrange a free replacement or a full refund at no cost to you.
Lost or Missing Shipments
- Parcel shipments: if your tracking shows delivered but the item has not arrived, or if the package appears stuck in transit, please contact us within 14 days of the expected delivery date so we can open a carrier trace.
- LTL freight shipments: please contact us within 7 days of the expected delivery date.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order at any time on our Track Your Order page.
Returns and Cancellations
For information on returns, cancellations, and refunds, please see our Refund & Return Policy.
Average Response Time
We respond to all shipping questions within 24 hours on business days.
Website: farmsuppliez.com
Company Name: Farm Suppliez
Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Email: sales@farmsuppliez.com
Contact Form: Contact Us
Phone: +1 (307) 417-6686
Customer Service Hours: Monday – Friday, 8:00 AM – 4:00 PM Mountain Time
Average Response Time: Within 24 hours on business days