Frequently Asked Questions
Frequently Asked Questions
Last updated: May 3, 2026
Find answers to common questions below. If you don’t see what you’re looking for, please contact us, email sales@farmsuppliez.com, or call us at +1 (307) 417-6686.
Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay with Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, or Shop Pay. You will receive an order confirmation email after your purchase is complete.
Do I need to be 18 to order?
Yes. You must be at least 18 years of age to place an order on farmsuppliez.com.
Can I modify or cancel my order after placing it?
For in-stock items, you may cancel your order within 24 hours of placement, or any time before it ships, whichever comes first. For built-to-order items, you may cancel any time before production has started. Once production has started or the order has shipped, the order cannot be canceled and would need to be returned (when eligible) under our Refund & Return Policy.
To cancel, email sales@farmsuppliez.com or call +1 (307) 417-6686 as soon as possible.
Do you offer financing or payment plans?
We do not currently offer financing or installment payment options. Full payment is required at the time of order.
When am I charged for my order?
Your payment method is charged at the time you place the order, including for built-to-order items.
Shipping
Where do you ship?
We ship to the contiguous United States (Lower 48) only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, PO boxes, or international destinations.
How much does shipping cost?
Shipping costs are calculated live at checkout based on the weight and dimensions of your order, the carrier, and your delivery ZIP code. The exact shipping cost is shown before you complete your purchase. There are no hidden fees added after checkout.
How long does shipping take?
For in-stock items, orders are processed within 24 hours and ship within 48 hours of order placement on business days. Standard delivery takes 5 to 7 business days after the order ships. Built-to-order items have a 4 to 6 week production lead time before shipping. Full details are in our Shipping Policy.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also visit our Track Your Order page and enter your tracking number to check the status of your delivery.
What is LTL freight shipping?
LTL (Less Than Truckload) freight is used for large and heavy items such as tractor attachments and skid steer equipment. The freight carrier will contact you by phone to schedule a delivery appointment. Deliveries are made curbside or to the end of your driveway.
Are there any extra fees for LTL freight?
Some addresses or product types require additional services that the carrier charges separately, such as liftgate service ($75–$150), residential delivery ($85–$120), or a scheduled appointment. If any of these services are needed for your address, we will quote the cost to you in advance and only charge after you approve.
What if my freight shipment looks damaged?
You must inspect every freight shipment before signing the delivery receipt (Bill of Lading). If the packaging shows any damage, note the damage on the receipt before signing, take photos, and contact us within 48 hours. If you sign the receipt as “clear” without noting damage, the carrier may refuse a freight claim. Full details are in our Shipping Policy.
My parcel order arrived damaged. What do I do?
Please contact us within 7 days of delivery with photos of the damage and packaging at sales@farmsuppliez.com. We will arrange a free replacement or full refund at no cost to you.
What if my package is missing or stuck in transit?
For parcel shipments, contact us within 14 days of the expected delivery date so we can open a carrier trace. For freight shipments, contact us within 7 days.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of delivery for items in new, unused, uninstalled condition with all original packaging and accessories. Built-to-order items, used items, items missing original packaging, Final Sale or Clearance items, and gift cards cannot be returned. Please see our full Refund & Return Policy for details.
How do I start a return?
Email sales@farmsuppliez.com with your order number, or call +1 (307) 417-6686. We will issue you a Return Authorization (RMA) number and the exact ship-back address within 24 hours on business days.
Who pays for return shipping?
For change-of-mind returns on parcel items, the customer pays return shipping (typically $10–$40). For change-of-mind returns on LTL freight items, we email a prepaid return label and deduct the actual label cost from your refund. If the return is due to a Farm Suppliez error (damaged, defective, or wrong item), we cover all return shipping.
Is there a restocking fee?
No. Farm Suppliez does not charge any restocking fees on eligible returns.
How long does a refund take?
Once we receive and inspect your return, we issue your refund within 5 business days to your original payment method. Your bank or card issuer may take an additional 3 to 10 business days to post the refund to your account.
Do you offer exchanges?
Farm Suppliez does not offer direct exchanges. To switch to a different size, model, or product, return the original item under our Refund & Return Policy and place a new order on the website.
Products
Are you an authorized dealer?
Yes. Farm Suppliez is an authorized dealer for every brand we carry. All products include the full manufacturer’s warranty.
How do I know if a product fits my equipment?
Each product page includes specifications such as dimensions, weight, and compatibility information. If you are unsure about fitment, please email sales@farmsuppliez.com or call +1 (307) 417-6686 before ordering. We are happy to help you find the right product.
What does “built to order” mean?
Some products are manufactured specifically for your order and are not kept in stock. Built-to-order items have a standard production lead time of 4 to 6 weeks before shipping. If production is expected to take longer, we will contact you with an updated timeline. Built-to-order items cannot be returned once production has started.
Are product images accurate?
We use real product photos wherever possible. Colors may vary slightly depending on your screen settings. The specifications listed on the product page are the authoritative reference.
Account & Privacy
Do I need an account to place an order?
No. You can check out as a guest. Creating an account lets you track your orders and save your information for faster checkout in the future.
Do you sell my personal information?
No. We do not sell or rent your personal information to third parties for their own marketing purposes. Please see our Privacy Policy for full details.
How do I unsubscribe from marketing emails?
Every marketing email includes an unsubscribe link at the bottom. Click it and you will be removed from our marketing list. You will still receive transactional emails (order confirmations, shipping updates).
Contact
How can I reach you?
You can reach Farm Suppliez through any of three channels:
- Phone: +1 (307) 417-6686
- Email: sales@farmsuppliez.com
- Contact Form: Contact Us
Our customer service hours are Monday through Friday, 8:00 AM – 4:00 PM Mountain Time.
How quickly do you respond?
We respond to all emails, contact form submissions, and voicemails within 24 hours on business days.
Website: farmsuppliez.com
Company Name: Farm Suppliez
Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Email: sales@farmsuppliez.com
Contact Form: Contact Us
Phone: +1 (307) 417-6686
Customer Service Hours: Monday – Friday, 8:00 AM – 4:00 PM Mountain Time
Average Response Time: Within 24 hours on business days